Frequently Asked Questions about working with Diversified Services Group
Why would a patient pay their bill when Diversified Services Group contacts them if they have refused to pay after receiving several statements from our practice?
Most debtors perceive the assignment of a debt to an agency as a major step in an effort to "take serious" action, which encourages a favorable response to avoid damage to their credit history.
Is there a minimum number of patient accounts that I have to place with your agency and what is your minimum balance?
There are no minimum number of account placements and we will collect balances of $50.00 or more.
How recent must my receivables be for Diversified Services Group to seek recovery of them?
We accept delinquencies up to five years old.
What if there is a dispute over the amount owed?
This is reviewed with you for substantiation. Then we proceed to solve the dispute with your patient.
What if the patient has disappeared?
We have techniques to locate debtors nationally if we are provided basic information.
What if the patient refuses to pay the bill?
We have the ability to report the delinquency to the credit bureaus, i.e., Trans Union, Experian, Equifax and review the account for additional action.
What if the patient refuses to pay and claims they do not have any resources?
We can proceed with an asset search to ascertain the validity of their claim. If true, we will set up a payment plan they can handle.
Where do my fees go when they are recovered?
We first deposit all of our client's funds into a trust account.
When do we receive fees that have been recovered?
Recovered fees are paid to you by the 15th of the month following recovery.
How will I know the status of my receivables that have been assigned to Diversified Services Group?
You will receive a complete status report that lists all of your accounts, current balances, payments received and the status of each account; i.e. promise to pay, paid in full, etc.
How long will recovery of my funds take?
That may vary from immediate to longer term, but we will continue our efforts until each account is resolved.
Can I cancel my Collection Agreement?
Yes, there is a cancellation clause within the agreement.
Do you take legal action against debtors?
As a last resort and only with your written permission.
How can I find out more information?
Contact us at 1-888-576-0909.
